Returns & Exchanges
At Lounge, we want you to feel confident in your style, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original bags with tags attached, and securely seal them in the shipping box or a similar protective mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing